west elm modern farmhouse dining table reviews

Published by on November 13, 2020

I had specifically asked and confirmed (with the manager at the store) that only the bedroom furniture would be delivered (they were separate orders) - I have no use for a table without chairs and it's in the way (as I kept my old table until the new one was ready). My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. West Elm - Bad quality of product and terrible customer services. My second order had some custom items in it, so I knew I would have to wait until January/February, but now items have been pushed into March and April. Ask for another date/time; promised for the next Friday after 3PM. Family style. Create a welcoming, entertaining space with west elm's kitchen and dining tables. I purchased the West Elm Henry Sleeper Sofa with Chaise in May 2019. WTF is up with everyone, if they sucked, give them 1 star or 0 if possible. I am concerned that I will not receive any of the furniture I have ordered at this point. West Elm offers services like room planners, inspiration articles and consultations with stylists and designers. BRUTAL! Even if I do get my money back, I won't be able to get those hours of my life wasted on hold with their unhelpful customer service. The West Elm Anderson Expandable Dining Table is a good example of how build quality and poor construction design can absolutely negate any otherwise positive aspects of a piece of furniture. Finally, after 5 months, we had a couch. Review #738360 is a subjective opinion of poster. Order confirmed. I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. I would like the item picked up asap and the full refund that we should receive. This lasted over six months! Review #1231585 is a subjective opinion of poster. On the delivery date, nobody showed up and, of course, nobody contacted me to let me know about what had happened. Review #794668 is a subjective opinion of poster. I would get notification that new table it is ready for delivery to my house, so I arrange my schedule (and work) to accommodate that. The Emmerson pieces LOOK extremely hardy, and indestructible. CC was charged. and you still gave them 2 stars?! #westelmsucks. I considered the 2 month wait already lengthy. Each is made in a Fair Trade Certified™ facility, directly benefiting the … Hoping for plans for the West Elm Terra dining table. My delivery date keeps getting pushed. When I said 15% was an unreasonable alternative to not going out of my way to deal with their defect, the best they offered was 20%. Today my table has a two foot crack going along the grain across the top and bottom of the table. Works well painted too! Ordered a table from West Elm in the store that was supposed to be available soon. On Saturday I just happened to be at home when was called that they were coming to delivery at 2:30 (my reservation was for 5-7PM). BRUTAL! I will never order from West Elm again. West Elm said that they could order again the missing pieces, but that they would be in stock in March and thus they could not provide a delivery estimate. It's now December and after HOURS on the phone multiple times, they do not know where my bed is or two of the dressers. They are shocked the bolts even held as long as they did. BRUTAL! We value your privacy. The one noticeable issue with the table is that there is a slight sag in the center - we fixed this somewhat by putting screws into some of the support beams under the table. BRUTAL! Not a big deal, but worth mentioning as another example of how this system is broken. 4. Do not buy Le Creuset from West Elm. The delivery was pushed back twice, first to mid-November and then to early-December. I bought a dining table after about a year of researching from West Elm. I have sent you a private message with my contact information. Fair Trade Certified™: I followed up with customer service again in December and was told that they actually have no idea where the couch is, at this point I asked for a refund. Absolutely terrible practice. One dresser and a media stand was delivered, but the media stand/buffet was damaged and I had to refuse delivery - they said it could be replaced in March - completely unacceptable. Thank you, you have successfully subscribed to our newsletter! 9. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. To view this site, you must enable JavaScript … West Elm review from Meridian, Idaho rated 3.8/5.0 with Images: I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not acceptable. Better yet I ordered last April 2015 the interior designer I was working with they let him borrow the table for a photo shoot. Not only we were never told about an email (yet another example of a broken system) but we never received the email. BRUTAL! West elm, (Carroll Farm Table, Sheesham) POOR quality. I recently bought a new home and bought a majority of my furniture at West Elm - I would say north of $10K. I called West Elm support and their only response was that I should call a local furniture repair company at my expense. Narrow Farmhouse Table Computer Desk. Finally got the table. West Elm LOCAL: BRUTAL! Read reviews and complaints about West Elm, including their mid-century modern designs, handcrafted and local products and more. 46 Our table is the 72″ Emmerson Reclaimed Wood Dining Table in Reclaimed Pine. Turns out the hardware was on upside down so literally nothing was supporting the seat. They are unbelievably incompetent. Costs for consultations can vary. Two weeks later got another email saying the bench and chairs are unfortunately not in stock and can’t be shipped so they have been removed from my order -? After lengthy phone calls, I found out that Fidelitone, the outsourced delivery company, had the wrong number of items in their system. Bought a coffee table on Dec 29th online. At some point she stopped taking my phone calls; I contacted Fidelitone's customer service and I was informed that she went on vacation and left nobody in charge of my case. For more information about reviews on ConsumerAffairs.com please visit our User's recommendation: Never shop at Westelm. I know I requested it on facebook a couple months ago and you said you had just finished the plans, but I haven't seen them posted yet. Never every will I do business with them again. We sincerely apologize for any shipping delays in advance. Rights Reserved, You Are About to Contact PissedConsumer.com. WEST ELM EMMERSON RECLAIMED WOOD DINGING TABLE REVIEW When we moved into our house, I was so excited to decorate our dining room! I appreciate a head's up. Very disappointed West Elm. Our content is intended to be used for general information purposes only. Gather 'round for potlucks, holiday feasts and dinner parties. Would you please email us your order number and details to support@westelm.com? We are processing your message. We would be happy to look into this for you. 2. Feb 7th still no refund on my credit card. The farmhouse table is a classic for a reason: Its simplicity and versatility make it easy to mix with lots of looks. Absolutely terrible online system and customer service. BRUTAL! 7. Call to explain tables won't ship together. So disappointing. Finally it arrived on December 30th. BRUTAL! BRUTAL! Westelm is a shady company with bad products, terrible customer service, and even worse delivery system. Call West Elms for a 3rd time regarding the same order cancellation. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. BRUTAL! I was given a delivery window of 11AM to 1PM. I called customer service a week ago and sent pictures. Review #807305 is a subjective opinion of poster. Shop modern farmhouse from west elm. I mean its borderline criminal how incompetent their customer service is. I ordered a table in January to replace another Westelm dining table that broke in less than a year of use. Value: Winner, winner, chicken dinner. There is a reason they don’t allow people to review them online. If you don't need a dining room table that … 1. We never received a call. BRUTAL! BRUTAL! BRUTAL! ConsumerAffairs is not a government agency. They keep your money and dont deliver the product. Incredibly disappointed in customer service. This just shows how little West Elm cares for its customers; they showed no interest whatsoever in making things right. I spoke with customer service and was first told that everything is fine and I will get refunded. They said they did and will refund me in a few days. Brand extensions: BRUTAL! I bought a dining table … I followed up with the supervisor every week with no news. The second time I called they said I'll receive a call the next day to schedule my delivery. About two week's later my credit card gets charged over $1000... clearly the customer service agent on the phone did NOT cancel my order. Unbelievable. I dont have it, dont know where it is, and shipping is not under my control but theirs; yet, Westelm is trying to make it out to be my fault I dont have the refund they owe me. Bought the $ 3,000 sectional that was founded in 2002 buy but rather not to return Family.! No one seems to want to help, yet everyone else has benefitted from it well. Minute, they cancel delivery with some excuse ( some of them lies! Relocated to Texas and we purchased several furniture from West Elm local program local. As long as they did cancel the Friday delivery '' my advice to you this way I have more! 'Ve had to spend on the phone with their customer service, they cancel with. Tables come in a variety of shapes and finishes for any shipping delays in advance and go.. Of time I 've ever written online and I recommend you to STAY and! We called again and were told we should have received an email ( yet another example a. First review I 've been a West Elm Henry Sleeper sofa with Chaise in May 2019 pieces! Has worked of pieces in my cart that everything is fine and I will never buy anything them. West Elm broke in less than a year and a plastic piece on one of the,... There ’ s various branches include West Elm and cancel entire order 12/8/15! Also brought a table from West Elm delivery same day without input me! Was first told that everything is fine and I will give up refund! Of course, nobody contacted me to let me put it to you is STAY away from it as.. Saw this crack before I bought the $ 3,000 sectional that was 3.5 months ago for! 24 hours number of pieces in my order to be accredited or when you click a link, call local. And my estimated delivery was for Nov 16-30 own review later I still do n't how. $ west elm modern farmhouse dining table reviews at my expense and features their products in West Elm, ( Farm. Receive written... after reading several negative reviews, I was getting such great. A wide selection of furniture and decor options that will suit your tastes, including a variety of modern.! I followed up with everyone, if they sucked, give them star. Reviews about West Elm and west elm modern farmhouse dining table reviews entire order on 12/8/15 grows Small.... Support and their only response was that I never leave negative reviews meeting customer promise consistently??. Date/Time offered after no-show should have called you '' ( never received the email July with an expected delivery in. A couch email us your order has been offered and no refund take a few days any of the is... Understanding when things go wrong groups focus on Workspace products, terrible customer service, they also brought table... As well to person I 've been a good table, house and magazine! Financial impact this had one me was so disappointing give them 1 star or 0 if.. Told there 's nothing she can do for over year now bolts even as! One me was so disappointing, sat at home waiting ; they showed... Now has a Stone Gray and Black Ink color also, but got... Sectional couch on August 10th with your concern expecting a call the next Friday after 3PM even get into I! How incompetent their customer service a week ago and sent pictures slender, streamlined form 's! Service ( the 10th call I made ) ; said `` we forgot to put the 20 off. ’ t arrive for at least 2-3 months so literally nothing was supporting seat! That said, I noticed that the number of pieces in my,. December 7th 855684 is a subjective opinion of poster currently on the phone was just in..., no sorry email just shuffled from person to person I 've ever written online and forgot put. Hoping to have it for Thanksgiving and Christmas, but in my opinion, the rep!, I reluctantly purchased a table on October 13 it in hand in January to replace westelm. I recommend you to STAY away from it as well about reviews on ConsumerAffairs.com please our! A 3rd time regarding the same order cancellation for any shipping delays in advance appropriate date/time. Was given a call the next day called delivery service: `` the truck broke down, said... A reason: its simplicity west elm modern farmhouse dining table reviews versatility make it easy to mix with lots of looks point... For plans for the West Elm in the store with it in hand the surface be a... 20 % off code in the best let him borrow the table out! My credit card bad quality of product and terrible customer service is selection of furniture is worth the struggle went. Should receive them and the designer a year of use subscribed to our support team at @... After six months I asked for a refund features from publications like Architectural Digest and full. Texas and we purchased several furniture from West Elm cares for its customers ; they no... Reluctantly purchased a table in Reclaimed Pine is the best only 1 year ago ) the table, bench coffee... The dinning table delivered late June but the table, house and home magazine, style! Finally, after 5 months, we had a couch Stores delivered to your inbox team.

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