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Published by on November 13, 2020

The afternoon before, I decided to check out their operation. Subscribe to Positive U on: Excellence is a decision. The whole ambience exuded wealth. Copyright © 2020 Apple Inc. All rights reserved. How a wealth tax could impact small businesses, Nordstrom tops earnings expectations, sees boost in online sales, FCC affirms ZTE poses US national security threat, Gap misses profit estimates on higher costs from online shift, Here’s why drivers should get comprehensive car insurance, How to choose a high-yield savings account, Today's mortgage rates — one rate on an upswing | November 24, 2020, Today's mortgage refinance rates don't budge for fourth consecutive day | November 24, 2020, How to refinance a rental or investment property. Horst talks about the difference between management and leadership, how to create excellence in all we do, how to align your team around your vision, and so much more. Q&A: Excellence Wins with Horst Schulze Sit in on a conversation with customer service expert and hotel executive Horst Schulze to learn first-hand why a commitment to customer service must be the foundation any company, team, or organization is based on. ― Horst Schulze, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. In Excellence Wins, Schulze, in his absolute no-nonsense approach, ... look no further than Excellence Wins. Ritz-Carlton co-founder Horst Schulze: 'Excellence wins' -- How to keep your customers (in any industry) I took my place in line and waited to be called. form below. And as always, if you enjoy this episode, subscribe to the podcast in iTunes or whenever you listen. If you think customer service is merely a desk in the back corner of the store (or a call center cubicle in faraway India, where a polite young man or woman with a thick accent reads from a script while trying to solve your problem), you have sorely shortchanged the concept. NOW THAT YOU'VE ORDERED THE BOOK, FILL OUT THE FORM BELOW TO About our Guest. In Excellence Wins, Horst Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his career. As a professional leading the customer function of a fast growing business, I found this book extremely enlightening. Interested in placing a bulk order for your business? Helpful stuff! It’s a two-day session from 1-4:30pm each day to help you lead through change, build united and connected teams and multiply your impact! It is always the result of high intentions, sincere effort and intelligent execution. It’s full of wisdom across several different areas, packaged in a humble way with interesting and credible war stories. Our whole exchange took less than sixty seconds. There are no discussion topics on this book yet. Must read for anyone in client or customer service, particularly leaders who seek to lead and inspire an organization to excellence. immediately be able to redeem Horst's MasterClass video I have repeatedly asked these leaders, “How do you teach service? I’m also including process or system defects — the kind of thing that leads customers to say, “Hey, I never got my receipt,” or “Where’s my suitcase? by Zondervan. Horst Schulze. So it all turned out fine.”. When I finally got to the head of the line, what did I hear? In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career. This book is a must- read for every manager, executive, and anyone who strives for excellence in their life. Very readable and the advice and tips he gives in here are very actionable. Used by permission of Zondervan. In order to use this site and many of its features, including accessing your profile and giving, javascript must be enabled. Fantastic book. Privacy Policy | Terms of Use, Q&A With Lysa TerKeurst: Why Leaders Should Learn to Forgive, Defeating the Four Enemies of Growth, Part 2, Defeating the Four Enemies of Growth, Part 1, Q&A with Michael Hyatt: Vision for the Future, Q&A with Michael Todd: Leading through Influence. Goodreads helps you keep track of books you want to read. All you do is handle other people’s money, right?” They begrudgingly nodded their heads. Powered and implemented by FactSet Digital Solutions. Welcome back. This book is well written and is presented is a conversational tone. On this episode of The Positive University Podcast, bestselling author Jon Gordon talks with Horst Schulze. © 2020 Life.Church. Do everything with excellence. I loved this book! Had she done this in a timely manner? Refresh and try again. Horst Schulze wrote a book about the battle between excellence and mediocrity. This a great book from a Christian man who founded Ritz-Carlton hotels. As you hear him talk, you’ll understand why. Like “After analyzing hundreds of thousands of comment cards over the years (with the help of the esteemed J.D. Horst is a legendary leader and global titan of business. They don’t want to have to stand or sit around waiting for you. We’d love your help. Q&A with Patrick Lencioni: What's Your Motivation? But I fully believe the term is not well understood. This material may not be published, broadcast, rewritten, or redistributed. Taken from Excellence Wins by Horst SchulzeCopyright © 2019 by Horst Schultze. Go to to sign up. Had the bank teller delivered a product with no defects? Join us at Church Online or a Life.Church location. As you listen, share your greatest takeaways with us. Excellence is a decision. Customer service starts the instant you make contact with an individual. BECOME A GREAT LEADER   If you want to become a great leader who creates positive results, join us for our Power of Positive Leadership ONLINE Training! This book is not yet featured on Listopia. However, my opinion changed in the latter half. Schulze recently wrote the book Excellence Wins: A No-nonsense Guide to Becoming the Best in a World of Compromise. Schulze recently wrote the book Excellence Wins: A No-nonsense Guide to Becoming the Best in a World of Compromise. It seemed very much that the author was a top executive that has lost all connection with people at the lower level. Building a Strong Culture: Q&A with Jerry Hurley, Simplify Your Life and Leadership: Cut the Slack, Part 2, Q&A with Gen Z and Millennial Expert Jason Dorsey, Eliminate Distractions: Cut the Slack, Part 1, Q&A with Dr. John Townsend: Key Relationships, Q&A with Carly Fiorina: Unleashing Your Highest Potential, Six Steps to Your Best Year of Leadership, Part 2, Q&A: Bob Goff, Becoming an Authentic Leader, Six Steps to Your Best Year of Leadership, Part 1, How to Recognize Leaders with High Potential, Q&A: Lysa TerKeurst, How to Lead Through Pain, Becoming the Centered Leader Your Team Craves, Q&A: Steven Furtick, Pastor, Elevation Church, Q&A: Bobby Gruenewald, YouVersion Founder, How Effective Leaders Handle Criticism, Part 2, How Effective Leaders Handle Criticism, Part 1, Investing Your Resources the Right Way, Part 2, Investing Your Resources the Right Way, Part 1, Sharpening Your Communication Skills, Part 2, Sharpening Your Communication Skills, Part 1.

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