actiontec moca adapter troubleshooting

Published by on November 13, 2020

This document provides helpful information for troubleshooting MoCA connection issues with the SBM1000 MoCA Adapters. The RF coming from the ONT early on was very high which is why that was placed. Performing a Factory Reset will erase any configuration changes made previously and may require the MoCA adapters to be reconfigured using the Graphical User Interface (GUI). Again, I'm stumped and any ideas would be greatly apprecaited. • Orders must be placed from 8 AM – 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays). The Roamio is connected via ethernet (plus coax is plugged in). If the MoCA connection is down due to a corrupted setting(s) in one or more MoCA Adapters, resetting the MoCA Adapters to factory default settings may help resolve the issue. In order to keep discussion on the community current, this topic has been locked to prevent new replies. I tried a reboot after installation of both the router and the STB, but no change. If this is not the behavior that the MoCA adapters are displaying, please refer to this table for more information regarding LED behavior. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hold down the Reset button for at least 5 seconds, but no more than 15 seconds. MoCA stats are listed under the Network Troubleshooting > Network Status dialog. Can you access the coax splitter through which the minis access the main Tivo? COAX network worked fine and ALL STB's were provided a LAN address and had data connectivity (was able to see guide and STB operating information). Thanks for your help! I was moving in the direction of a splitter and have one coming from Amazon shortly. Any comment? Discussion in 'TiVo Help Center' started by Voting, Jun 3, 2018. You could also check/report the MoCA statistics reported by the TiVo boxes that *are* able to connect via MoCA. Thanks for the advice. LawrenceC. • Curbside Pickup available at select stores. Verizon Fios Community Terms of Service and User Guidelines. I’m not too familiar with that adapter but I remember from a previous post that they said when using the “TV/STB Out” port their TV lost guide data. Verify that the MoCA filter is connected from the coaxial port on the modem/gateway to the coaxial cable that's connecting to the RF splitter. - last edited on I have a Roamio (pre moca) and two Mini's. 1) Swapped identical STB's between rooms - no change in lack of data connectivity. If you look on the ECB6200 user manual it says: Coax In Frequency Range - Extended D-band: 1125MHz ~ 1675MHz;Full Port Range: 5MHz ~ 2150MHzTV/STB Out Frequency Range - 5MHz ~ 1002MHz. I have an HDTV & STB in an upstairs bedroom that I would like to provde video and programming info via COAX to the STB and ethernet to the HDTV for Smart TV functions using the subject device. Unplug the MoCA adapter from the AC wall outlet and wait a few seconds. I recently purchased the Actiontec MoCA 2.0 Ethernet to Coax adapter because my entire house is wired for coax and I recently upgraded to the FIOS Quantum Gateway that also supports MoCA 2.0.. This was the new installation for the home closest to the ONT: ONT->POE Filter->4-way splitter->ECB6200 Coax In->ECB6200 Ehternet Out->G1100 LAN Port. Obsrervation:  both adapters worked fine with a signal coming fron the router LAN port into the COAX network since all STB's were able to obtain LAN addresses and had STB data avaialable. Any help would be appreciated. The splitter was the ticket. MoCA network adapters are an easy, affordable way to bring high speed, reliable Internet access directly to PCs or entertainment devices like HDTVs, DVRs, gaming consoles, Blu-Ray players, and more. ‎09-06-2019 Looking at network status for MoCA on the, You could also check/report the MoCA statistics reported. The coax to the Mini's is a run for that whole part of the house - the run covers multiple (unused) outlets that are part of the original wiring. In-Store or Curbside Pickup: I'm not sure what I'm looking for here. Plug the MoCA adapter into the wall outlet. I am wondering if there is a compatibility issue with the equipment I am using and the Actiontec device. Not sure why they would build an adapter that cannot pass MoCA data to the STB, but sure looks that way. Carefully insert the tip of a pen or an unwound paperclip into the reset switch and press on to it. If MoCA connection issues occur with the SBM1000 MoCA Adapters, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue. Still have MOCA adapter feeding the COAX network from LAN ethernet port to serve LAN addresses and provide STB data. Try searching, upstairs bedroom installed as per manufacturer instructions and. The existing equipment was the modem, SonicWall security device, router (4 port), switch (5 port), and power strip. It knocks down your RF signal by 6 db. • We’ll email you when your order is ready for pickup. If MoCA Security is desired, it must be re-enabled by logging into the GUI. WIth this installation, I get video (which I assume is via QAM) but I lose an IP address and have no programming guide, nor do I see ehternet on the HDTV. CAUTION: This process will clear all configurations and should be used as the last resort. SBM1100 Factory Reset Switch SBM1400 Factory Reset Switch. The following troubleshooting steps are to be followed in sequence: With the proper setup, the Power and Coax LEDs should be solid green,the Speed LED should be solid green or solid amber, and the Ethernet LED(s) should be solid green or flashing green. • Please bring photo ID and credit/debit card only if used as payment. Follow up to my initial post. I will note that I have the hydra software update on all boxes and there is a POE Filter on the inbound coax. The reason the TV/STB output isn't passing the moca is because the bonded moca 2.0 signal is above the frequency of the filter on the TV/STB output. Thanks! This document provides helpful information for troubleshooting MoCA connection issues with the SBM1000 MoCA Adapters. The first thing I did was find a power outlet for the coax adepter's power supply. Then plug in the ethernet and see if you can get out to the internet. Consequently, MoCA network transmissions between MoCA Device 1 and the other MoCA devices must traverse the reverse isolation of the home amplifier. I then tried installing two of these adapters and removed the COAX connection to the G1100 (see picture above). All connections were secure. Same-day delivery: 12:21 PM. I would see if there's a loose connection and/or try replacing the splitter. Forum discussion: I plugged in one Actiontec Moca Network Adapter (ECB6250) following the instructions precisely. • Same-day delivery is available in select areas. I looked at the splitter in box on side of house. You have two options for setting up a MoCA network: 1] use a set of bonded MoCA 2.0 network adapters, or 2] use a MoCA wireless network extender. There was no other splitter that I could find. 12:19 PM Again, no data connectivity. Using this adapter, I could increase the local data transfer rate on my LAN to somewhere around 400 Mbps or 50 MB/s as compared to the previous speed I was getting with MoCA 1.1, which was around … I left the adapter in the upstairs bedroom installed as per manufacturer instructions and nothing changed. How do I troubleshoot MoCA connection issues with my SBM1000? At least I know that I can get things working with the current setup. If that works I would avoid the “TV/STB Out” port and use a 2 port splitter instead. 09:48 AM Second, I unscrewed the coax from the modem and attached it to a splitter. Where in this timeline (new router 2 mos., Hydra upgrade 1 mo., Internet outage ?? Verify that the coaxial cables are connected from the, Verify that the Ethernet cables are connected from the. When the coax is directly connected to the STB, there is no problem with the STB obtaining an IP address and displaying the programming guide. I have internet through Xfinity and have the Arris TG1682G router. I only have problems when I am trying to take a signal from the COAX network and pass it thru the adapters internal splitter. Disconnect the SBM1400 by doing the following: Take the SBM1400, the SBM1400 power cord, and the RF splitter into the second room, where the SBM1100 is located. ). However, I … I will note that I have the hydra software update on all boxes and there is a POE Filter on the inbound coax. I will try it and report back as soon as I am able. No wiring or hardware changes. When the adapter is plugged in, a light will come on. - edited The only semi-recent changes were to get a new router about 2 months ago and to upgrade to hydra about 1 month ago. I have never gotten to the point where I could test for an ehternet connection when the adapter is used to feed an STB. I installed a single subject adapter since it was my understanding that the G1100 router negated the need for a second Actiontec device in the signal stream. ‎11-25-2018 Go to the room where the SBM1400 is located. This installation started in the home office. Take the coaxial feed from the 7100 and plug into the “Coax In” port of the ECB6200. INSTALLATION PROBLEM - Actiontec Bonded MoCA 2.0 Ethernet to Coax Adapter (ECB6200S02) ‎11-25-2018 09:48 AM - last edited on ‎11-25-2018 01:39 PM by LawrenceC Message 1 of 8

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